Located in one of Cincinnati's poorest neighborhoods, the Contact Center has a forty one year history of community service and organizing. We work on the local, state and national level to be the grassroots voice on issues affecting our members. We work specifically on neighborhood issues in Over-the-Rhine of resident safety concerns and improving the neighborhood schools. In 1992 the Contact Center started organizing recipients on public assistance issues to make changes in government policy. This group is the Benefit Rights Advocacy Group (BRAG). Our statewide group, The People's Empowerment Coalition of Ohio (PEC), organizes to help lift families & individuals out of poverty.